FAQs

Products & Usage

Can I purchase all of your products online?

Yes. Most of our products and customization options are available for online purchase.

To explore our full range of record players, finishes, and exclusive designs, feel free to connect with our Revospin specialists—we’re here to help you find the perfect piece for your space.
What products does Revospin offer?

We specialize in vintage-inspired record players that blend timeless craftsmanship with rich analog sound. Our collection includes classic gramophone-style turntables, multifunctional record players, and audio pieces designed to bring warmth, character, and atmosphere into your space.
Do your products require assembly?

Most Revospin record players arrive fully assembled and ready to use right out of the box. For select models with larger cabinets or decorative components, minimal setup may be required. Clear instructions are included to ensure a smooth and effortless experience.
How do I care for my Revospin products?

Each Revospin record player comes with care instructions to help you maintain its performance and appearance. We recommend gently dusting the surface, keeping the unit in a dry environment, and handling the tonearm and records with care. You can also visit our Care Guide for more detailed tips on cleaning and long-term upkeep.
Are the colors shown on your website accurate?

We do our best to display product colors as accurately as possible. However, actual colors may vary slightly due to lighting conditions, screen settings, and differences between devices.If you require precise color matching, please feel free to contact us to request physical material samples.

Orders & Payment

How is sales tax calculated?
  • All applicable sales taxes are fully covered by us.
  • You will not be charged any additional tax regardless of your shipping location.
  • Gift card purchases are also tax-free.
What payment methods do you accept?

We currently accept PayPal. Additional payment methods—including major credit cards and installment options—are coming soon.
Can I modify or cancel my order after payment?
  • If your order has not been shipped yet, we will do our best to accommodate changes or cancellations.
  • Please contact us as soon as possible.

Shipping & Delivery

How much is shipping?
  • We offer free standard shipping to the United States, Canada, and Australia.
  • For all other regions, please contact us for availability and rates.
  • More details can be found in our Shipping Policy.
How can I track my order?
Do you ship internationally? What are the transit times?
  • Yes, we ship to many international regions.
  • Please provide your full shipping address so we can confirm availability.
  • Estimated delivery times:
  1. United States: 6–12 business days
  2. International: 25–35 business days
  3. Custom orders: 35–50 business days
Does someone need to be home to receive the delivery?

Yes. An adult (18 years or older) must be present to receive and inspect the delivery.

Returns, Exchanges & Warranty

What is your return policy?
  • You may request a return within 30 days of delivery.
  • Items must be unused, unassembled, and in original condition with all tags and packaging.
  • A 15% restocking fee will be deducted from the refund.
  • Refunds are issued to the original payment method and exclude used discounts.
  • Orders that have not shipped or are out of stock can be cancelled.
  • Custom-made products are generally non-returnable unless damaged or defective.

Please refer to our Returns & Exchanges page for complete details.
Why do you charge return shipping?

For non-defective returns, return shipping and handling fees help cover:

  • Transportation costs
  • Inspection and quality verification
  • repackaging
  • Restocking and warehouse processing

This ensures proper handling while maintaining fair and transparent pricing.
What if the item looks different from what I saw online?
  • Many items are handcrafted or made with natural materials. Variations in color, grain, distressing, or texture are normal and part of each piece’s character—not defects.
  • If you have concerns, please contact us and we will assist you.
How do I start a return?
  • Visit our Return Center and follow the instructions.
  • Ensure the item is returned within 30 days in original condition and with all packaging.
How long is the warranty period?

Please visit our Warranty Policy page for full warranty coverage details.

Account & Customer Service

Do I need an account to place an order?
  • No, you may checkout as a guest.
  • Creating an account provides benefits such as faster checkout, order history access, and a more personalized experience.
Is my personal information secure?
  • Yes. We use industry-standard SSL encryption to protect your data.
  • Our payment systems are PCI compliant, and we never share customer information with third parties.
What are your customer service hours?
  • Phone Support: Monday–Saturday, 9:00 AM – 5:00 PM (Mountain Time)
  • Email Support: Available 6 days a week, with responses typically within 24 hours