Return Policy
Order Cancelation
- Customized items are not eligible for cancellation.For non-customized orders, you can cancel for free within 24 hours after you place the order.
- You may cancel your order free of charge within 24 hours. After that, cancellations are still possible as long as the item has not shipped. In-stock items typically ship within 24–48 hours, after which cancellation is no longer available.
- Once your order has shipped, it can no longer be canceled. However, you may refuse delivery upon arrival. Please note that in this case, You will bear the corresponding logistics costs.
Return Window
- You may request a return or exchange within 30 days of delivery for eligible items. Please inspect your item(s) upon delivery—returns must be in original condition, with all packaging materials, tags, and your receipt retained.
- Returns are accepted at our warehouse only, except for accessories, which may be returned to your local store. All returns are subject to a 15% restocking fee, deducted from your refund.
- Refunds will be issued in the original form of payment and will reflect any discounts or promotions applied at the time of purchase.
Exchange Options
- The same item in a different color or size,A different item of equal or lesser value.(Please note that the logistics costs incurred due to personal preference exchanges will be borne by the seller）
- Custom or made-to-order items may not be eligible for exchange unless they arrive damaged or defective.
Non-Returnable Items
For quality and hygiene reasons, the following items are final sale and not eligible for return or exchange:
- Gift cards
- Customized items
- Items marked“Non-Returnable”on the product page
- Items that are indicated to be sold at a discount due to quality issues
- Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our warehouse.
Returned product must be
- Proof of purchase is required for all exchanges, credits, or refunds, including any applicable sales tax. We accept the following as valid proof of purchase:E-receipt\Original packing slip\Order number.
- Returned items will be inspected upon arrival. Eligible returns will be refunded or exchanged based on the original purchase price. Please note that shipping and delivery fees are non-refundable, except in cases of manufacturing defects or transit damage.
- We reserve the right to decline returns or exchanges for items not in like-new condition due to misuse or customer-caused damage.
- Please retain the original packaging and pallet until you are certain the Falive product is right for you. Returns or exchanges cannot be accepted without the original packaging.
Risk of loss
- Proof of purchase is required for all exchanges, credits, or refunds, including any applicable sales tax. We accept the following as valid proof of purchase:E-receipt\Original packing slip\Order number.
- Returned items will be inspected upon arrival. Eligible returns will be refunded or exchanged based on the original purchase price. Please note that shipping and delivery fees are non-refundable, except in cases of manufacturing defects or transit damage.
- We reserve the right to decline returns or exchanges for items not in like-new condition due to misuse or customer-caused damage.
- Please retain the original packaging and pallet until you are certain the Falive product is right for you. Returns or exchanges cannot be accepted without the original packaging.
