Returns & Exchanges

We want every FALIV piece to feel right in your space.If something isn’t quite as expected, we’re here to help.You may request a return or exchange in accordance with the policy below.

1. Order Cancellation

Non-Custom Items
  • Free cancellation within 24 hours of placing your order

  • After 24 hours, cancellation is possible only if the item has not yet shipped

  • Once shipped, orders cannot be canceled
Custom or Made-to-Order Items
  • Orders cannot be canceled once confirmed

2.Return Policy (30Days)

You may request a return within 30 days of delivery by contacting us at:

📧 service@faliv.com

Returns sent without prior approval will not be accepted.


Eligibility

To be eligible for a return:
  • Item must be unused and in original condition

  • All packaging, accessories, and manuals must be included

  • Proof of purchase is required
Non-Returnable Items
  • Custom or made-to-order pieces

  • Items marked “Final Sale”

  • Products damaged due to misuse

  • Items without original packaging
Fees
  • Shipping fees are non-refundable (unless due to defect or damage)

  • A 15% restocking fee applies to standard returns

  • Missing packaging may result in additional handling fees

3. Damaged or Incorrect Items

Please inspect your order upon delivery.

For damage, defects, or incorrect items:

  • Report within 7 days of delivery

  • Provide order number and clear photos/videos

  • Keep original packaging

We will provide:

  • Replacement, repair, or full refund (including shipping)

4. Refunds

Refunds are issued to your original payment method.

  • Processed after inspection of returned item

  • Typically completed within 5–7 business days

  • Bank processing times may vary

5. Placement & Fit Responsibility

Please ensure your selected space is suitable for the product.

Returns due to size or placement issues may be subject to additional fees.

6. Need Help?

If you have any questions or concerns, our support team is here to assist you.

Quick Answers to Popular Question

Which items are non-returnable?
  • Items marked “Final Sale” cannot be returned or exchanged, except in cases of damage, defects, or if the wrong item was delivered. If you have any concerns about your order, please contact us within three (3) days of receiving your item.
  • Final-sale items are not eligible for price adjustments.
Can I cancel my order?
  • You may cancel an order as long as it has not yet shipped or is on backorder. Most in-stock items ship within 24–48 hours after purchase.
  • Once an item has shipped, the order cannot be canceled.
  • Custom and special-order items cannot be canceled at any time.
Why should I keep the original packaging?
  • Each product is packaged specifically to protect it during transit. Returning an item without its original packaging increases the risk of damage during return shipping and may affect your refund eligibility.
  • We strongly recommend keeping all original packaging until you’ve confirmed the product is right for your space. This helps ensure a smooth return process and protects your refund rights.
Why do we charge return shipping fees?
  • For returns not caused by product defects or damage, we charge return shipping to cover handling, inspection, repackaging, and restocking costs.
  • This allows us to maintain high service standards and fair pricing while ensuring all returned items are processed properly and safely.
Still have questions?  

Call us at+1(213)269-8179 or email service@faliv.com.