Delivery & Shipping

At FALIV, we believe every detail matters—including how your order arrives. Depending on the size and nature of your item, we’ll choose the most suitable delivery method to ensure it reaches you safely and with care. If your order includes items that require different shipping methods, any associated charges—including those for addresses outside the contiguous U.S. and Canada—will be automatically calculated and displayed at checkout. From our hands to yours, we make sure the journey is just as thoughtful as the piece itself.

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We ship worldwide — straight from our U.S. warehouse to your doorstep. Whether you're in North America, Europe, Asia, or beyond, comfort will find its way to you.Due to shipping restrictions from our carrier partners, our products cannot ship to Hawaii, Alaska, Guam, Puerto Rico, Virgin Islands, P.O. boxes, APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office).

Shipping is always on us.Every order includes free international shipping — no minimums, no surprise fees.

No hidden charges.All sales tax and transportation-related fees are included in the product price. What you see is what you pay.

Orders are typically processed within 1–3 business days.Note:During peak periods (holidays, promotions), processing may take slightly longer — but we’ll keep you informed every step of the way.

3–7 business days\7–12 business days\10–20 business days,Delivery times may vary slightly based on your location and local carrier performance.Please note that as custom-made products require time to produce, delivery may take approximately 30 to 45 business days.

We stand behind every delivery — and we're here to help if something goes wrong.If your tracking shows “Delivered” but you haven’t received your package.

Confirm your shipping address in the confirmation email.
Check all potential drop-off spots: porch, mailbox, lobby, garage, etc.
Ask neighbors, building staff, or household members.
Contact the carrier with your tracking number for more details.
If your package is still missing after 24 hours, email us at service@faliv.com within 7 days of the marked delivery date. Please include your order number and a brief explanation.

Once your order ships, you'll receive a tracking number via email.You can track your package anytime through our website or directly on the carrier’s platform.

Once the carrier confirms the package is lost or misdelivered, we’ll offer:A free replacement, orA full refund to your original payment method.Note: We cannot assist with claims reported more than 7 days after the package is marked “Delivered.”

Quick Answers to Popular Question

If your item arrives damaged, we’re here to help—just a few quick steps are needed to process your replacement. Please document the issue by taking clear photos of the package exterior, interior, and all included packaging materials. Once you’ve captured the images, submit them through our Replacement Request Form below.

To ensure we can assist you promptly, claims must be submitted within 7 days of delivery. Unfortunately, we’re unable to process requests submitted after this period or without the required photo documentation. Thank you for helping us make things right.

Made-to-order and/or resized/altered orders can not be canceled once placed as our team is gathering the materials to quickly fulfill your order. If you need to make an adjustment to your purchase, we recommend contacting our client experience team as quickly as possible at service@faliv.com

If you have any questions, please contact our customer service line at1 (826) 225-3590or email service@faliv.com

If you believe your package may have been stolen after delivery:
Please file a report with your local police department for documentation.
If applicable, share the case number with us — we’ll assess the situation and do our best to support you.